Shoe Palace in Ventura, CA Open now

Reviews about Shoe Palace

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  December 25, 2019, by Laurie Rivera
  I have a complaint regarding your Ventura, Ca location. In December 2013 my 15 year old son purchased some shoes from this location and found they were indeed going to be to small for him as I told him his foot will still be growing. So therefore we returned them a few days later. He purchased them with cash so we expected to get our money back. The store manager said we could not receive our money back in cash and that we would only be given store credit only. I'm not sure why this would happen? I never heard of such a policy that a shoe was never worn and returned in a timely matter ( 2 days after purchase ) with cash I would think a full refund would have been done. Since then we have been back two times to see if there is anything in his size, Nothing! So therefore I went into today 2-16-2014 to see if i could buy something this time with store credit and finally after an hour with trying to make a decision while listening to extremely loud music and trying to get my size right. I made my decision to purchase the shoes and asked for the left shoe to try on. I wanted to be sure they both fit correctly before I made my final purchase. The sales woman said she would be right back with the left shoe so i could try them both on. After waiting for 10 min she returned and giggled that they couldn't find the left shoe and she would try to look for it. She never notified the manager , in fact at this point i put on my shoes and waited up at the the cash register. The store manager asked me what I needed and I explained the situation and he said we will look Thu the store and check the display and front windows because in the computer it said that they did have a size 9 at the store... 15 min went by and nothing, finally he said probably someone stole that left missing shoe or that it was truly missing. He never offered to order this shoe for me or try to get this one shipped to the store or call me if they would find it. Your manager at this store didn't seem to care at this point or be of any help to this situation. I left there very disappointed.